- STORE REVIEWS
- PRODUCT REVIEWS
2003-08-24
1/5
"I was poorly treated by Explorer Micro through the entire process. Delivery came about six weeks after the order was placed, although I was promised one week delivery; was shpped to a wrong address though I had an email confirming the correct address; and never did include the monitor that I had ordered along with the computer. I had to work through Visa to get my account credited for the $159 EM had charged my account for the monitor. Their failure to communicate with me, to respond to email or phone messages, to let me through their phone system to speak with an actual person, was most frustrating of all."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall customer service
Customer service being easy to reach
Customer service being knowledgeable
Customer service being trustworthy
Customer service resolving problems
Overall web site
Speed of web site
Web site being easy to use
